🔄 Return Policy – Cosmetic by Faizi
1. Overview
At Cosmetic by Faizi, your satisfaction is our top priority. However, due to the nature of cosmetic products, we have a strict return policy to maintain safety and hygiene standards.
2. Non-Returnable Items
All cosmetic products (makeup, skincare, personal care) are non-returnable and non-refundable unless:
- You received a damaged item
- You received the wrong product
- The item is expired on delivery
3. Conditions for Return
To be eligible for a return:
- You must contact us within 48 hours of receiving the product
- The item must be unused and in original packaging
- Provide photographic proof of the damage or issue
4. Refund Process
If approved, refunds will be processed within 5–7 business days to the original payment method or as store credit, depending on your preference.
5. Exchanges
We do not offer direct exchanges. If you receive a defective or incorrect item, a return will be processed, and you can place a new order afterward.
6. Shipping for Returns
Shipping charges are non-refundable unless the return is due to an error on our part. You will be responsible for return shipping unless stated otherwise by our team.